- Overview and Scope
This Return and Refund Policy applies exclusively to all purchases made through www.tripodairdry.com. We operate from Canada and serve customers located in the European Union, the United Kingdom, and the United States. All returns and refunds are governed strictly by the provisions set forth in this policy, in accordance with applicable local consumer protection laws in our target markets.
- Right of Withdrawal and Return Eligibility
14-Day Right of Withdrawal (EU and UK): Consumers residing within the European Union and the United Kingdom are granted a statutory 14-day right of withdrawal without stating any reason, commencing from the day after physical receipt of the goods.
Return Initiation: To exercise the right of return, customers must contact our customer support team via email at airer@tripodairdry.com within the 14-day window.
Return Addresses:
Customers located in Europe shall direct and send their returns to: XXX
Customers located in the United States shall direct and send their returns to: XXX
Condition of Returned Items: Unless the item arrived damaged or defective, returned items must be unused, unaltered, and enclosed in their original packaging where reasonably possible. Customers bear responsibility for return shipping expenses for standard returns.
- Damaged, Defective, or Incorrect Goods
If a customer receives an item featuring flaws, defects, or transport damage, they must notify our support team via email within the designated timeframe and submit supporting photographic evidence.
For verified defective or damaged items, physical return of the damaged product is not required; providing clear photographic proof is sufficient to qualify for a direct replacement or refund without the burden of return shipping.
- Refund Processing and Timeline
Inspection and Verification: Refunds are evaluated upon physical receipt and inspection of returned merchandise at our designated return facilities, or immediately upon verification of photographic evidence in cases of damaged or defective items.
Refund Execution: Once a refund is approved, the transaction is processed, and funds are issued within 5 to 10 business days.
Original Payment Method: Refunds will be credited automatically back to the customer’s original payment account used at the time of purchase.
Supported Payment Methods: Our checkout system processes transactions securely through accepted payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets, and corresponding refunds will be routed back through these same payment instruments.
- Contact Information
For any inquiries or assistance concerning returns and refunds, customers may contact our support department:
Email: airer@tripodairdry.com
Phone: XXX
Address: XXX