Tripodairdry is committed to providing a reliable shopping experience. This policy outlines our shipping, returns, and refund processes for customers in Europe and the United States.

1. Shipping and Delivery

We partner with established logistics providers, including DHL, FedEx, and UPS Priority services, to facilitate international delivery.

• Transit Times: Standard delivery to Europe and the United States typically requires 5 to 12 business days following dispatch.
• Order Tracking: Automated notifications are sent to the email address provided at the time of purchase. These updates occur at key milestones, including order dispatch, arrival at regional distribution hubs, and final local delivery.
• Delivery Enquiries: Should an order exceed the standard transit window, we will initiate a formal investigation with the carrier. Depending on the findings of the investigation, we will offer a full refund or a replacement shipment at no additional cost to the customer.

2. Right of Withdrawal (European Union & UK Customers)

In accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, customers residing within the European Union or the United Kingdom have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a specific reason.

• Notification: To exercise this right, you must inform us of your decision via email at clothestripod@tripodairdry.com.
• Return Conditions: Items must be returned in their original condition and packaging. The customer is responsible for the direct cost of returning the goods.
• Refund: Upon receipt and inspection of the returned item, we will process a refund of the purchase price via the original payment method.

3. Damaged or Faulty Goods

We take great care in the preparation of our products. However, if an item arrives in a damaged or defective state, customers are eligible for a swift resolution.

• Evidence: Please contact our support team at clothestripod@tripodairdry.com within 14 days of receipt. You are required to provide photographic evidence of the damage or defect.
• Resolution: Once the evidence is verified, we will issue a full refund or send a replacement item. In these instances, you are not required to return the damaged item.

4. General Return Process

For customers outside of the European Union (including the United States), or for returns requested after the initial 14-day withdrawal period:

• Authorisation: All returns must be authorised by our support team.
• Return Address: 210 Victoria St, Toronto, ON M5B 1T8
• Condition: Items must be unused, in the same condition that you received them, and in the original packaging.

5. Payment Methods and Refunds

All transactions are processed in a secure environment. We accept the following payment methods:

• Credit and Debit Cards: Visa, Mastercard, American Express.
• Digital Wallets: Apple Pay, Google Pay, and other recognised electronic wallets.

Refund Execution: Approved refunds are credited back to the original payment method used during checkout. Please note that banks and card issuers may require additional processing time (typically 5-10 business days) to reflect the transaction on your statement.

6. Contact Information

For all enquiries regarding deliveries, replacements, or refunds, please contact our administrative office:

• Address: 210 Victoria St, Toronto, ON M5B 1T8
• Phone: +1 416 203 8778
• Email: clothestripod@tripodairdry.com