This Shipping & Delivery Policy outlines the logistical framework and terms of service provided by tripodairdry (referred to as “the Company,” “we,” “us,” or “our”). By completing a purchase on www.tripodairdry.com, you agree to the following terms regarding the transit and delivery of your order.
1. Delivery Destinations and Logistics Partners
We provide international delivery services focusing on the European region and the United States. To ensure professional handling and consistent service levels, we partner with premier global couriers, including:
- DHL Priority
- FedEx Priority
- UPS Priority
Address: 210 Victoria St, Toronto, ON M5B 1T8
2. Shipping Timeframes
Our logistics network is structured to provide efficient transit across the Atlantic.
- Estimated Delivery Window: Standard transit typically requires 5 to 12 business days following the dispatch of the order.
- Order Processing: Please allow for a standard processing interval (typically 1–3 business days) for our warehouse team to prepare your items for shipment.
3. Order Tracking and Notifications
The Company maintains a transparent communication protocol regarding the movement of your goods. Automated status updates will be sent to the email address provided at the time of purchase during the following milestones:
- Order Confirmation: Upon successful placement of the order.
- Dispatch Notification: When the order leaves our Canadian warehouse and a tracking number is assigned.
- In-Transit Updates: Notifications as the parcel reaches key logistics hubs.
- Final Delivery: Confirmation once the carrier has recorded a successful delivery or attempted delivery.
4. Delayed Shipments and Investigations
While we strive to meet the estimated 5–12 business day window, external factors such as seasonal volumes or customs procedures may occasionally impact transit times.
- Standard Protocol: If an order has not arrived within the estimated timeframe, please contact our support team at clothestripod@tripodairdry.com.
- Carrier Investigation: Upon notification of a significant delay, we will formally initiate an investigation with the respective courier (DHL, FedEx, or UPS). This process is necessary to verify the status and location of the parcel.
- Resolution: Based on the formal findings of the carrier’s investigation, the Company will, at its discretion, either issue a full refund of the purchase price or arrange for a replacement shipment at no additional cost to the customer.
5. Customs, Duties, and Import Taxes
For shipments delivered to Europe and the United States, the recipient is recognised as the importer of record.
All orders to Europe and the United States are shipped on a Delivered Duty Paid (DDP) basis. The price you pay at checkout includes all import duties, taxes, and customs brokerage fees. There are no hidden costs at delivery.
6. Accuracy of Information
To ensure successful delivery, customers must provide accurate and complete shipping information, including a valid telephone number and email address. The Company shall not be held responsible for delivery failures resulting from incorrect address details provided by the customer.
7. Contact Information
For enquiries regarding the status of a shipment or to report a delay, please contact our administrative office:
Address: 210 Victoria St, Toronto, ON M5B 1T8
Phone: +1 416 203 8778
Email: clothestripod@tripodairdry.com