This website is operated by tripodairdry Throughout the site, the terms “we”, “us” and “our” refer to tripodairdry We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
SECTION 1 – BUSINESS IDENTITY AND CONTACT DETAILS
This website and the brand tripodairdry are owned and operated by:
- Address: 210 Victoria St, Toronto, ON M5B 1T8
- Phone: +1 416 203 8778
- Email: clothestripod@tripodairdry.com
SECTION 2 – SHIPPING AND DELIVERY
We facilitate international outbound logistics from our distribution centre to customers in Europe and the United States.
- Courier Partners: We utilise priority services from established global carriers, including DHL, FedEx, and UPS.
- Handling Time: Orders are processed and prepared for dispatch within 2 to 3 business days.
- Transit Time: Estimated delivery to the destination is between 4 to 10 business days following dispatch.
- Tracking Notifications: To ensure transparency, automated notifications will be sent to the email address provided at checkout. These updates occur at key milestones, including order dispatch, arrival at regional sorting hubs, and when the parcel is out for local delivery.
- Delivery Enquiries: Should an order exceed the standard transit window, we will initiate a formal investigation with the respective carrier. Based on the findings of this investigation, we will provide a resolution, which may include a full refund or a replacement shipment.
- Customs and Import Duties (DDP): All shipments to Europe and the United States are processed strictly on a Delivered Duty Paid (DDP) basis. This means tripodairdry covers all customs duties, import taxes, and clearing fees. You will not be subjected to any hidden or additional charges upon delivery.
SECTION 3 – TRANSFER OF RISK AND OWNERSHIP
In accordance with the EU Consumer Rights Directive and relevant North American consumer laws, the risk of loss or damage to the goods remains with tripodairdry until the items have been physically delivered to the consumer or a third party nominated by the consumer. Ownership of the products passes to the customer only upon successful delivery and receipt of full payment.
SECTION 4 – RIGHT OF WITHDRAWAL (EUROPEAN CUSTOMERS)
Pursuant to European consumer protection regulations, customers residing within the European Union or the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods without providing a justification.
To exercise this right, the customer must inform us of their decision via a clear statement sent to clothestripod@tripodairdry.com.
Returns for Non-Defective Items: If you wish to return a functional item simply because you have changed your mind (and are outside the EU 14-day withdrawal period), please contact us within 14 days of receipt. Please note that in such non-defect cases, the customer is responsible for the return shipping costs to our Canadian warehouse.
SECTION 5 – DEFECTIVE OR DAMAGED GOODS
We maintain rigorous quality control standards for all our products. If you receive an item that is damaged or functionally defective:
- Please contact our support team at clothestripod@tripodairdry.com immediately upon receipt.
- Provide clear photographic evidence of the damage or defect.
- Once the evidence is verified, we will arrange for a replacement to be sent or a full refund to be issued.
- In these specific instances, the customer is not required to return the damaged unit, provided sufficient photographic proof has been accepted by our team.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
SECTION 7 – LIMITATION OF LIABILITY
While we strive to provide a seamless service, we do not represent or warrant that the service will be uninterrupted or error-free. To the maximum extent permitted by law, tripodairdry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
SECTION 8 – INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, and images, is the property of tripodairdry or its content suppliers and is protected by international copyright laws. Use of our brand name or proprietary materials for commercial purposes without prior written consent is strictly prohibited.
SECTION 9 – GOVERNING LAW
These Terms of Service and any separate agreements we make with you regarding the provision of services shall be governed by and construed in accordance with the laws of Canada, but shall not prejudice any mandatory consumer protection laws of the country of your residence.
SECTION 10 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.