1. INTRODUCTION AND DATA CONTROLLER

tripodairdry. (“we”, “us”, or “our”) operates the website www.tripodairdry.com (the “Site”). We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our Site or purchase our tripod air-drying products.

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, tripodairdry is the Data Controller responsible for your personal data.

2. INFORMATION WE COLLECT

We collect information that allows us to process your orders and improve your experience. This includes:

  • Identity Data: Name and title.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Payment card details and transaction history.
  • Technical Data: IP address, browser type, and usage data collected via cookies.
  • Logistics and Customs Clearance (DDP): As we operate on a Delivered Duty Paid (DDP) basis for our international customers, we must share necessary Identity and Contact Data with our trusted shipping carriers and customs brokers. This is strictly to facilitate international customs clearance and ensure the smooth, tax-free delivery of your order.

3. LEGAL BASIS FOR PROCESSING

Under the GDPR and UK GDPR, we process your data based on the following legal grounds:

  • Contractual Necessity: To fulfil your order and deliver products.
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.
  • Legitimate Interests: To provide customer support, prevent fraudulent activity, and maintain the security of our Site.

4. PAYMENT PROCESSING

To ensure your financial information is handled with professional care, all payment processing is conducted by our third-party provider, Stripe.

When you make a purchase, your payment details are collected and processed directly by Stripe. We do not store your full credit or debit card information on our servers. Stripe’s use of your personal data is governed by their own privacy policy and their adherence to the Payment Card Industry Data Security Standard (PCI-DSS).

5. DATA RETENTION

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Transaction Records: In accordance with Canadian and European tax regulations, we retain financial and transaction data for a period of seven (7) years from the date of the transaction.
  • Communication Records: General enquiries and customer service correspondence are retained for two (2) years to ensure continuity of service.

6. DATA TRANSFER AND STORAGE

As an international organisation based in Canada serving customers in Europe and the United States, your data may be transferred to and processed in jurisdictions outside of your country of residence. We implement standard contractual clauses and robust safeguards to ensure that your data receives a level of protection equivalent to that required under European and Canadian law.

7. YOUR LEGAL RIGHTS

Depending on your location (specifically within the UK, EU, or Canada), you may have the following rights regarding your personal data:

  • The Right of Access: To request a copy of the data we hold about you.
  • The Right to Rectification: To correct inaccurate or incomplete data.
  • The Right to Erasure: To request the deletion of your data when it is no longer necessary for the purposes collected.
  • The Right to Data Portability: To request the transfer of your data to another service provider.
  • The Right to Object: To object to processing based on legitimate interests.

To exercise any of these rights, please contact us at clothestripod@tripodairdry.com.

8. DATA SECURITY

We have implemented commercially reasonable administrative, technical, and physical security measures designed to protect the personal data we maintain. While we strive to use appropriate means to protect your information, no method of transmission over the internet or electronic storage is completely impenetrable; therefore, we cannot provide an absolute guarantee of its security.

9. COOKIES AND ANALYTICS

Our Site uses cookies to distinguish you from other users and to monitor site traffic patterns. You may adjust your browser settings to refuse cookies, though this may limit your ability to use certain features of the Site.

10. THIRD-PARTY LINKS

This Site may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. CONTACT DETAILS

For any questions regarding this Privacy Policy or our data practices, please contact our privacy officer:

Address: 210 Victoria St, Toronto, ON M5B 1T8
Phone: +1 416 203 8778
Email: clothestripod@tripodairdry.com